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Consultant Patient Privacy Policy Notice

Introduction

1. This Privacy Notice sets out details of the information that JAG CHANA LIMITED, as a clinician responsible for your treatment (and including my medical secretaries), may collect from you and how that information may be used. Please take your time to read this Privacy Notice carefully.


About me

2. In this Privacy Notice JAG CHANA LIMITED is the Data Controller who is using your personal and medical information.

3. In the event that you have any queries, comments or concerns in respect of the manner in which JAG CHANA LIMITED has used, or potentially will use, your personal information then you should contact JAG CHANA LIMITED directly and JAG CHANA LIMITED would be happy to discuss further. Please contact 0845.5191096.


Your personal data

4. JAG CHANA LIMITED is a Data Controller in respect of your personal information which JAG CHANA LIMITED hold about you. This will mainly relate to your medical treatment but will be likely to also include other information such as financial data in relation to billing. JAG CHANA LIMITED must comply with the data protection legislation and relevant guidance when handling your personal information, and so must any medical secretary who assists me in an administrative capacity. Your personal data may include any images taken in relation to your treatment which must not only be managed in accordance with the law, this Privacy Notice but also all applicable professional standards including guidance from the General Medical Council and British Medical Association.

5. JAG CHANA LIMITED will provide your treatment from the private facility where your treatment will be managed and, in due course, it may be necessary for the private facility where your treatment will be managed to also process your personal data. JAG CHANA LIMITED will do so in accordance with the law, the principles of this Privacy Notice and to the extent that it is necessary to do so. This could be where the private facility where your treatment will be managed needs to arrange other healthcare services as part of your treatment, such as nursing or dietician advice, or support other aspects of the treatment which JAG CHANA LIMITED provide to you. In that case, the private facility where your treatment will be managed will become a joint Data Controller in respect of your personal information and you will be provided with a copy of their Privacy Notice which sets out how they will manage that information.

6. Your personal information will be handled in accordance with the principles set out within this Privacy Notice. This means that whenever JAG CHANA LIMITED use your personal data, JAG CHANA LIMITED will only do so as set out in this Privacy Notice.


What personal information do JAG CHANA LIMITED collect and use from patients?

7. JAG CHANA LIMITED will use “special categories of personal information” (previously known as "sensitive personal data") about you, such as information relating to your physical and mental health.

8. If you provide personal information to JAG CHANA LIMITED about other individuals (including medical or financial information) you should inform the individual about the contents of this Privacy Notice. JAG CHANA LIMITED will also process such information in accordance with this Privacy Notice.

9. In addition, you should note that in the event you amend data which JAG CHANA LIMITED already hold about you (for instance by amending a pre-populated form) then JAG CHANA LIMITED will update our systems to reflect the amendments. Our systems will continue to store historical data.

Personal information

10. As one of JAG CHANA LIMITED’s patients, the personal information JAG CHANA LIMITED hold about you may include the following:
a) Name
b) Contact details, such as postal address, email address and telephone number (including mobile number)
c) Financial information, such as credit card details used to pay us and insurance policy details
d) Occupation
e) Emergency contact details, including next of kin
f) Background referral details

Special Categories Personal Information

11. As one of JAG CHANA LIMITED’s patients, JAG CHANA LIMITED will hold information relating to your medical treatment which is known as a special category of personal data under the law, meaning that it must be handled even more sensitively. This may include the following:
a) Details of your current or former physical or mental health, including information about any healthcare you have received from other healthcare providers such as GPs, dentists or hospitals (private and/or NHS), which may include details of clinic and hospital visits, as well as medicines administered. JAG CHANA LIMITED will provide further details below on the manner in which JAG CHANA LIMITED handle such information.
b) Details of services you have received from me
c) Details of your nationality, race and/or ethnicity
d) Details of your religion
e) Details of any genetic data or biometric data relating to you
f) Data concerning your sex life and/or sexual orientation

12. The confidentiality of your medical information is important to JAG CHANA LIMITED, and JAG CHANA LIMITED make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health (or indeed any of your personal information more generally). In doing so, JAG CHANA LIMITED will comply with UK data protection law, including the Data Protection Act 2018 and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the General Medical Council and the Nursing and Midwifery Council.

13. From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of your information will comply with the GDPR and the new Data Protection Act from that date onwards

How do JAG CHANA LIMITED collect your information?

14. JAG CHANA LIMITED may collect personal information from a number of different sources including, but not limited to:
a) GPs
b) Dentists
c) Other hospitals, both NHS and private (including Spire/other independent provider)
d) Mental health providers
e) Commissioners of healthcare services
f) Other clinicians (including their medical secretaries)

Directly from you

15. Information may be collected directly from you when:
a) You enter into a contract with JAG CHANA LIMITED or the private facility where your treatment will be managed for the provision of healthcare services
b) You use those services
c) You complete enquiry forms on the private facility where your treatment will be managed website
d) You submit a query to JAG CHANA LIMITED including by email or by social media
e) You correspond with JAG CHANA LIMITED by letter, email, telephone or social media.

From other healthcare organisations

16. JAG CHANA LIMITED patients will usually receive healthcare from other organisations, and so in order to provide you with the best treatment possible JAG CHANA LIMITED may have to collect personal information about you from them. These may include:
a) Medical records from your GP
b) Medical records from other clinicians (including their medical secretaries)
c) Medical records from your dentist
d) Medical records from the NHS or any private healthcare organisation


17. Medical records include information about your diagnosis, clinic and hospital visits and medicines administered.

From third parties

18. As detailed in the previous section, it is often necessary to seek information from other healthcare organisations. JAG CHANA LIMITED may also collect information about you from third parties when:
a) You are referred to JAG CHANA LIMITED for the provision of services including healthcare services
b) JAG CHANA LIMITED liaise with your current or former employer, health professional or other treatment or benefit provider
c) JAG CHANA LIMITED liaise with your family
d) JAG CHANA LIMITED liaise with your insurance policy provider
e) JAG CHANA LIMITED deal with experts (including medical experts) and other service providers about services you have received or are receiving from JAG CHANA LIMITED
f) JAG CHANA LIMITED deal with NHS health service bodies about services you have received or are receiving from JAG CHANA LIMITED
g) JAG CHANA LIMITED liaise with credit reference agencies
h) JAG CHANA LIMITED liaise with debt collection agencies
i) JAG CHANA LIMITED liaise with Government agencies, including the Ministry of Defence, the Home Office and HMRC

How will JAG CHANA LIMITED communicate with you?

19. JAG CHANA LIMITED may communicate with you in a range of ways, including by telephone, SMS, email, and / or post. If JAG CHANA LIMITED contact you using the telephone number(s) which you have provided (landline and/or mobile), and you are not available which results in the call being directed to a voicemail and/or answering service, JAG CHANA LIMITED may leave a voice message on your voicemail and/or answering service as appropriate, and including only sufficient basic details to enable you to identify who the call is from, very limited detail as to the reason for the call and how to call JAG CHANA LIMITED back.

20. However:
a) to ensure that JAG CHANA LIMITED provide you with timely updates and reminders in relation to your healthcare (including basic administration information and appointment information (including reminders)), JAG CHANA LIMITED may communicate with you by SMS and/or unencrypted email (where you have provided JAG CHANA LIMITED with your SMS or email address)
b) to provide you with your medical information (including test results and other clinical updates) and/or invoicing information, JAG CHANA LIMITED may communicate with you by email (which will be encrypted) where you have provided JAG CHANA LIMITED with your email address. The first time JAG CHANA LIMITED send you any important encrypted email that JAG CHANA LIMITED not also sending by post or which requires action to be taken, JAG CHANA LIMITED will endeavour to contact you separately to ensure that you are able to access the encrypted email you are sent.

21. Please note that although providing your mobile number and email address and stating a preference to be communicated by a particular method will be taken as an affirmative confirmation that you are happy for JAG CHANA LIMITED to contact you in that manner, JAG CHANA LIMITED is not relying on your consent to process your personal data in order to correspond with you about your treatment. As set out further below, processing your personal data for those purposes is justified on the basis that it is necessary to provide you with healthcare service.

What are the purposes for which your information is used?

22. JAG CHANA LIMITED may 'process' your information for a number of different purposes, which is essentially the language used by the law to mean using your data. Each time JAG CHANA LIMITED use your data JAG CHANA LIMITED must have a legal justification to do so. The particular justification will depend on the purpose of the proposed use of your data. When the information that JAG CHANA LIMITED process is classed as a “special category of personal information”, JAG CHANA LIMITED must have a specific additional legal justification in order to use it as proposed.

23. Generally, JAG CHANA LIMITED will rely on the following legal justifications, or 'grounds':
a) Taking steps at your request so that you can enter into a contract with JAG CHANA LIMITED to receive healthcare services from JAG CHANA LIMITED.
b) For the purposes of providing you with healthcare pursuant to a contract between you and JAG CHANA LIMITED. JAG CHANA LIMITED will rely on this for activities such as supporting your medical treatment or care and other benefits, supporting your nurse, carer or other healthcare professional and providing other services to you.
c) JAG CHANA LIMITED has an appropriate business need to process your personal information and such business need does not cause harm to you. JAG CHANA LIMITED will rely on this for activities such as quality assurance, maintaining my business records, monitoring outcomes and responding to any complaints.
d) JAG CHANA LIMITED has a legal or regulatory obligation to use such personal information.
e) JAG CHANA LIMITED need to use such personal information to establish, exercise or defend JAG CHANA LIMITED’s legal rights.
f) You have provided your consent to JAG CHANA LIMITED’s use of your personal information.


24. Note that failure to provide your information further to a contractual requirement with JAG CHANA LIMITED may mean that JAG CHANA LIMITED IS unable to set you up as a patient or facilitate the provision of your healthcare.

25. JAG CHANA LIMITED provide further detail on these grounds in the sections below.

Appropriate business needs

26. One legal ground for processing personal data is where JAG CHANA LIMITED do so in pursuit of legitimate interests and those interests are not overridden by your privacy rights. Where JAG CHANA LIMITED refer to use for JAG CHANA LIMITED’s appropriate business needs, JAG CHANA LIMITED is relying on this legal ground.

The right to object to other uses of your personal data

27. You have a range of rights in respect of your personal data, as set out in detail in sections 69-90. This includes the right to object to JAG CHANA LIMITED using your personal information in a particular way (such as sharing that information with third parties), and JAG CHANA LIMITED must stop using it in that way unless specific exceptions apply. This includes, for example, if it is necessary to defend a legal claim brought against JAG CHANA LIMITED, or it is otherwise necessary for the purposes of your ongoing treatment.

You will find details of JAG CHANA LIMITED’s legal grounds for each of JAG CHANA LIMITED’s processing purposes below. JAG CHANA LIMITED has set out individually those purposes for which JAG CHANA LIMITED will use your personal information, and under each one JAG CHANA LIMITED set out the legal justifications, or grounds, which allow JAG CHANA LIMITED to do so. You will note that JAG CHANA LIMITED has set out a legal ground, as well as an 'additional' legal ground for special categories of personal information. This is because JAG CHANA LIMITED has to demonstrate additional legal grounds where using information which relates to a person's healthcare, as JAG CHANA LIMITED will be the majority of the times JAG CHANA LIMITED use your personal information.

Purpose 1: To set you up as JAG CHANA LIMITED’s patient, including carrying out fraud, credit, anti-money laundering and other regulatory checks

28. As is common with most business, JAG CHANA LIMITED has to carry out necessary checks in order for you to become a patient. These include standard background checks, which JAG CHANA LIMITED cannot perform without using your personal information.

29. Legal ground: Taking the necessary steps so that you can enter into a contract with JAG CHANA LIMITED for the delivery of healthcare.

30. Additional legal ground for special categories of personal information: The use is necessary for reasons of substantial public interest, and it is also in JAG CHANA LIMITED’s legitimate interests to do so.

Purpose 2: To provide you with healthcare and related services

31. Clearly, the reason you come to JAG CHANA LIMITED is to provide you with healthcare, and so JAG CHANA LIMITED have to use your personal information for that purpose.

32. Legal grounds:
a) Providing you with healthcare and related services
b) Fulfilling JAG CHANA LIMITED’s contract with you for the delivery of healthcare

33. Additional legal grounds for special categories of personal information:
a) JAG CHANA LIMITED need to use the data in order to provide healthcare services to you
b) The use is necessary to protect your vital interests where you are physically or legally incapable of giving consent

Purpose 3: For account settlement purposes

34. JAG CHANA LIMITED will use your personal information in order to ensure that your account and billing is fully accurate and up-to-date

35. Legal grounds:
a) JAG CHANA LIMITED providing you healthcare and other related services
b) Fulfilling JAG CHANA LIMITED’s contract with you for the delivery of healthcare
c) JAG CHANA LIMITED having an appropriate business need to use your information which does not overly prejudice you
d) Your consent

36. Additional legal grounds for special categories of personal information:
a) JAG CHANA LIMITED need to use the data in order to provide healthcare services to you
b) The use is necessary in order for JAG CHANA LIMITED to establish, exercise or defend JAG CHANA LIMITED’s legal rights
c) Your consent


Purpose 4: For medical audit/research purposes

Clinical audit

37. JAG CHANA LIMITED may process your personal data for the purposes of local clinical audit – i.e. an audit carried out by JAG CHANA LIMITED or JAG CHANA LIMITED’s direct team for the purposes of assessing outcomes for patients and identifying improvements which could be made for the future. JAG CHANA LIMITED is able to do so on the basis of JAG CHANA LIMITED’s legitimate interest and the public interest in statistical and scientific research, and with appropriate safeguards in place. You are, however, entitled to object to JAG CHANA LIMITED using your personal data for this purpose, and as a result of which JAG CHANA LIMITED would need to stop doing so. If you would like to raise such an objection, then please contact JAG CHANA LIMITED using the details provided in paragraph 3 above.

38. JAG CHANA LIMITED may also be asked to share information with U.K. registries for which ethical approval is not necessarily required but which form part of the National Clinical Audit programme, hosted by NHS England and who provide a list of National Clinical Audit and Clinical Outcome Review programmes and other quality improvement programmes which we should prioritise for participation. JAG CHANA LIMITED may do so without your consent provided that the particular audit registry has received statutory approval, or where the information will be provided in a purely anonymous form, otherwise your consent will be needed and either JAG CHANA LIMITED will seek this from you or the registry themselves will do so. The registries which JAG CHANA LIMITED regularly share data with are The National Breast Implant Registry which will require your consent. Other registries include the Public Health Information Network and the British Association of Aesthetic Plastic Surgeons and for both of these registries your surgical outcome data is completely anonymised.

Medical research

39. JAG CHANA LIMITED may also be asked to participate in medical research and share data with ethically approved third party research organisations.

40. JAG CHANA LIMITED will share your personal data only to the extent that it is necessary to do so in assisting research and as permitted by law. Some research projects will have received statutory approval such that consent may not be required in order to use your personal data. In those circumstances, your personal will be shared on the basis that:

Legal grounds:

a) JAG CHANA LIMITED has a legitimate interest in helping with medical research and has put appropriate safeguards in place to protect your privacy

Additional legal grounds for special categories of personal information:

b) The processing is necessary in the public interest for statistical and scientific research purposes

41. In the event that consent is required then either JAG CHANA LIMITED will seek this from you, or the research agency will do so.

Purpose 5: Communicating with you and resolving any queries or complaints that you might have.

42. From time to time, patients may raise queries, or even complaints, with JAG CHANA LIMITED and the private facility where your treatment will be managed and JAG CHANA LIMITED take those communications very seriously. It is important that JAG CHANA LIMITED is able to resolve such matters fully and properly and so JAG CHANA LIMITED, as well as the private facility where your treatment will be managed will need to use your personal information in order to do so.

43. Legal grounds:
a) Providing you with healthcare and other related services
b) Having an appropriate business need to use your information which does not overly prejudice you


44. Additional legal grounds for special categories of personal information:
a) The use is necessary for the provision of healthcare or treatment pursuant to a contract with a health professional
b) The use is necessary in order for JAG CHANA LIMITED to establish, exercise or defend JAG CHANA LIMITED’s legal rights


Purpose 6: Communicating with any other individual that you ask JAG CHANA LIMITED to update about your care and updating other healthcare professionals about your care.

45. In addition, other healthcare professionals or organisations may need to know about your treatment in order for them to provide you with safe and effective care, and so JAG CHANA LIMITED may need to share your personal information with them. Further details on the third parties who may need access to your information is set out at section 58.

46. Legal grounds:
a) Providing you with healthcare and other related services
b) JAG CHANA LIMITED has a legitimate interest in ensuring that other healthcare professionals who are routinely involved in your care have a full picture of your treatment


47. Additional legal ground for special categories of personal information:
a) JAG CHANA LIMITED need to use the data in order to provide healthcare services to you
b) The use is necessary for reasons of substantial public interest under UK law
c) The use is necessary in order for JAG CHANA LIMITED to establish, exercise or defend JAG CHANA LIMITED’s legal rights


48. JAG CHANA LIMITED also participate in initiatives to monitor safety and quality, helping to ensure that patients are getting the best possible outcomes from their treatment and care. The Competition and Markets Authority Private Healthcare Market Investigation Order 2014 established the Private Healthcare Information Network (“PHIN”), as an organisation who will monitor outcomes of patients who receive private treatment. Under Article 21 of that Order, JAG CHANA LIMITED is required to provide PHIN with information related to your treatment, including your NHS Number in England and Wales, JAG CHANA LIMITED’s Number in Scotland or Health and Care Number in Northern Ireland), the nature of your procedure, whether there were any complications such as infection or the need for readmission/admission to a NHS facility and also the feedback you provided as part of any PROMs surveys. PHIN will use your information in order to share it with the NHS, and track whether you have received any follow-up treatment. JAG CHANA LIMITED will only share this information with PHIN if you have provided your consent for JAG CHANA LIMITED to do so.

49. The records that JAG CHANA LIMITED share may contain personal and medical information about patients, including you. PHIN, like JAG CHANA LIMITED, will apply the highest standards of confidentiality to personal information in accordance with data protection laws and the duty of confidentiality. Any information that is published by PHIN will always be in anonymised statistical form and will not be shared or analysed for any purpose other than those stated. Further information about how PHIN uses information, including its Privacy Notice, is available at www.phin.org.uk.

Purpose 7: Complying with our legal or regulatory obligations, and defending or exercising our legal rights

50. As a provider of healthcare, JAG CHANA LIMITED IS subject to a wide range of legal and regulatory responsibilities which is not possible to list fully here. JAG CHANA LIMITED may be required by law or by regulators to provide personal information, and in which case JAG CHANA LIMITED will have a legal responsibility to do so. From time to time, clinicians are unfortunately also the subject of legal actions or complaints. In order to fully investigate and respond to those actions, it is necessary to access your personal information (although only to the extent that it is necessary and relevant to the subject-matter).

51. Legal grounds:
a) The use is necessary in order for JAG CHANA LIMITED to comply with our legal obligations

52. Additional legal ground for special categories of personal information:
a) JAG CHANA LIMITED need to use the data in order for others to provide informed healthcare services to you
b) The use is necessary for reasons of the provision of health or social care or treatment or the management of health or social care systems
c) The use is necessary for establishing, exercising or defending legal claims

53. JAG CHANA LIMITED is also required by law to conduct audits of health records, including medical information, for quality assurance purposes. Your personal and medical information will be treated in accordance with guidance issued by the Care Quality Commission (England), Health Inspectorate Wales and Healthcare Improvement Scotland

Purpose 8: Managing JAG CHANA LIMITED’s business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (e.g. tax or legal advice)

54. In order to do this, JAG CHANA LIMITED will not need to use your special categories of personal information and so JAG CHANA LIMITED has not identified the additional ground to use your information for this purpose.

55. Legal grounds:
a) JAG CHANA LIMITED having an appropriate business need to use your information which does not overly prejudice you

Purpose 9: Provide marketing information to you (including information about other products and services offered by selected third-party partners) in accordance with preferences you have expressed.

56. As a provider of private healthcare services, JAG CHANA LIMITED need to carry out marketing but am mindful of your rights and expectations in that regard. As a result, JAG CHANA LIMITED will only provide you with marketing which is relevant to JAG CHANA LIMITED’s business and only where you have specifically confirmed your consent to do so.

57. Legal grounds:
a) JAG CHANA LIMITED having an appropriate business need to use your information which does not overly prejudice you
b) You have provided your consent

Disclosures to third parties:

58. JAG CHANA LIMITED may disclose your information to the third parties listed below for the purposes described in this Privacy Notice. This might include:
a) A doctor, nurse, carer or any other healthcare professional involved in your treatment
b) Other members of support staff involved in the delivery of your care, like receptionists and porters
c) Anyone that you ask JAG CHANA LIMITED to communicate with or provide as an emergency contact, for example your next of kin or carer
d) NHS organisations, including NHS Resolution, NHS England, Department of Health
e) Other private sector healthcare providers
f) Your GP
g) Your dentist
h) Other clinicians (including their medical secretaries)
i) Third parties who assist in the administration of your healthcare, such as insurance companies
j) Private Healthcare Information Network
k) National and other professional research/audit programmes and registries, as detailed under purpose 4 above
l) Government bodies, including the Ministry of Defence, the Home Office and HMRC
m) Our regulators, like the Care Quality Commission, Health Inspectorate Wales and Healthcare Improvement Scotland
n) The police and other third parties where reasonably necessary for the prevention or detection of crime
o) Our insurers
p) Debt collection agencies
q) Credit referencing agencies
r) JAG CHANA LIMITED’s third party services providers such as IT suppliers, actuaries, auditors, lawyers, marketing agencies, document management providers and tax advisers
s) Selected third parties in connection with any sale, transfer or disposal of our business
t) JAG CHANA LIMITED may also use your personal information to provide you with information about products or services which may be of interest to you where you have provided your consent for JAG CHANA LIMITED to do so.

59. JAG CHANA LIMITED may communicate with these third parties in a variety of ways including, but not limited to, email, post, fax and telephone.

60. JAG CHANA LIMITED may also use your personal information to provide you with information about products or services which may be of interest to you where you have provided your consent for JAG CHANA LIMITED to do so.

61. If you no longer wish to receive marketing emails, you can click on the "unsubscribe" link that appears in all of JAG CHANA LIMITED’s emails, otherwise you can always contact JAG CHANA LIMITED using the details set out in section 3 to update your contact preferences.

62. If you no longer wish to receive non-website-based marketing information, please contact JAG CHANA LIMITED.

Automated Decision Making

63. An automated decision is a decision made by computer without any human input, and there will be no automated decision-making in relation to your treatment or other decisions which will produce legal or similarly significant effects.

How long do JAG CHANA LIMITED keep personal information for?

64. JAG CHANA LIMITED will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Notice and in order to comply with JAG CHANA LIMITED’s legal and regulatory obligations.

65. If you would like further information regarding the periods for which your personal information will be stored, please contact JAG CHANA LIMITED using the details outlined in section 3.

International data transfers

66. JAG CHANA LIMITED (or third parties acting on JAG CHANA LIMITED’s behalf) may store or process information that JAG CHANA LIMITED collect about you in countries outside the European Economic Area ("EEA"). Where JAG CHANA LIMITED make a transfer of your personal information outside of the EEA JAG CHANA LIMITED will take the required steps to ensure that your personal information is protected.

67. JAG CHANA LIMITED will only do so to the extent that it is relevant and necessary. Under certain circumstances, JAG CHANA LIMITED may request your consent for such a transfer.

68. If you would like further information regarding the steps JAG CHANA LIMITED take to safeguard your personal information, please contact JAG CHANA LIMITED using the details provided in section 3 above.

69. Please note that JAG CHANA LIMITED has listed above the current common transfers of personal data outside of the EEA but it may be necessary, in future, to transfer such data for other purposes. In the event that it is necessary to do so, JAG CHANA LIMITED will update this Privacy Notice.

Your rights

70. Under data protection law you have certain rights in relation to the personal information that JAG CHANA LIMITED hold about you. These include rights to know what information JAG CHANA LIMITED hold about you and how it is used. You may exercise these rights at any time by contacting JAG CHANA LIMITED using the details provided at section 3 above.

71. There will not usually be a charge for handling a request to exercise your rights.

72. If JAG CHANA LIMITED cannot comply with your request to exercise your rights JAG CHANA LIMITED will usually tell you why.

73. There are some special rules about how these rights apply to health information as set out in legislation including the Data Protection Act (current and future), the General Data Protection Regulation as well as any secondary legislation which regulates the use of personal information.

74. If you make a large number of requests or it is clear that it is not reasonable for JAG CHANA LIMITED to comply with a request, then JAG CHANA LIMITED does not have to respond. Alternatively, JAG CHANA LIMITED can charge for responding.

Your rights include:

The right to access your personal information

75. You are usually entitled to a copy of the personal information JAG CHANA LIMITED hold about you and details about how JAG CHANA LIMITED use it.

76. Your information will usually be provided to you in writing, unless otherwise requested. If you have made the request electronically (e.g. by email) the information will be provided to you by electronic means where possible.

77. Please note that in some cases JAG CHANA LIMITED may not be able to fully comply with your request, for example if your request involves the personal data of another person and it would not be fair to that person to provide it to you.

78. You are entitled to the following under data protection law.
1. Under Article 15(1) of the GDPR JAG CHANA LIMITED must usually confirm whether JAG CHANA LIMITED has personal information about you. If JAG CHANA LIMITED does hold personal information about you JAG CHANA LIMITED usually needs to explain to you:
i. The purposes for which JAG CHANA LIMITED use your personal information
ii. The types of personal information JAG CHANA LIMITED hold about you
iii. Who your personal information has been or will be shared with, including in particular organisations based outside the EEA.
iv. If your personal information leaves the EU, how JAG CHANA LIMITED will make sure that it is protected
v. Where possible, the length of time JAG CHANA LIMITED expects to hold your personal information. If that is not possible, the criteria JAG CHANA LIMITED use to determine how long JAG CHANA LIMITED hold your information for
vi. If the personal data JAG CHANA LIMITED holds about you was not provided by you, details of the source of the information
vii. Whether JAG CHANA LIMITED make any decisions about you solely by computer and if so details of how those decisions are made and the impact they may have on you
viii. Your right to ask JAG CHANA LIMITED to amend or delete your personal information
ix. Your right to ask JAG CHANA LIMITED to restrict how your personal information is used or to object to JAG CHANA LIMITED’s use of your personal information
x. Your right to complain to the Information Commissioner's Office

2. JAG CHANA LIMITED also needs to provide you with a copy of your personal data, provided specific exceptions and exemptions do not apply.

The right to rectification

79. JAG CHANA LIMITED takes reasonable steps to ensure that the information JAG CHANA LIMITED holds about you is accurate and complete. However, if you do not believe this is the case, you can ask JAG CHANA LIMITED to update or amend it.

The right to erasure (also known as the right to be forgotten)

80. JAG CHANA LIMITED may update this Privacy Notice from time to time to ensure that it remains accurate, and the most up-to-date version can always be found at www.jagchana.co.uk. In the event that there are any material changes to the manner in which your personal information is to be used then JAG CHANA LIMITED will provide you with an updated copy of this Privacy Notice.

81. In some circumstances, you have the right to request that JAG CHANA LIMITED delete the personal information JAG CHANA LIMITED holds about you. However, there are exceptions to this right and in certain circumstances JAG CHANA LIMITED can refuse to delete the information in question. In particular, for example, JAG CHANA LIMITED do not have to comply with your request if it is necessary to keep your information in order to perform tasks which are in the public interest, including public health, or for the purposes of establishing, exercising or defending legal claims.

The right to restriction of processing

82. In some circumstances, JAG CHANA LIMITED must "pause" JAG CHANA LIMITED’s use of your personal data if you ask JAG CHANA LIMITED to do so, although JAG CHANA LIMITED do not have to comply with all requests to restrict JAG CHANA LIMITED’s use of your personal information. In particular, for example, JAG CHANA LIMITED do not have to comply with your request if it is necessary to keep your information in order to perform tasks which are in the public interest, including public health, or for the purposes of establishing, exercise or defending legal claims.

The right to data portability

83. In some circumstances, JAG CHANA LIMITED must transfer personal information that you have provided to you or (if this is technically feasible) another individual/ organisation of your choice. The information must be transferred in an electronic format.

The right to object to marketing

84. You can ask JAG CHANA LIMITED to stop sending you marketing messages at any time and JAG CHANA LIMITED must comply with your request. You can do this by contacting JAG CHANA LIMITED using the details provided at section 3 above.

85. You have a right to not be subject to automatic decisions (i.e. decisions that are made about you by computer alone) that have a legal or other significant effect on you.

86. Please see section 80 for detail about when we may make automatic decisions about you.

87. If you have been subject to an automated decision and do not agree with the outcome, you can challenge the decision.

The right to withdraw consent

88. In some cases, JAG CHANA LIMITED may need your consent in order for JAG CHANA LIMITED’s use of your personal information to comply with data protection legislation. Where JAG CHANA LIMITED does this, you have the right to withdraw your consent to further use of your personal information. You can do this by contacting JAG CHANA LIMITED using the details provided at section 3 above.

The right to complain to the Information Commissioner's Office

89. You can complain to the Information Commissioner's Office if you are unhappy with the way that JAG CHANA LIMITED has dealt with a request from you to exercise any of these rights, or if you think JAG CHANA LIMITED has not complied with JAG CHANA LIMITED’s legal obligations.

90. More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/

91. Making a complaint will not affect any other legal rights or remedies that you have.

National Data Opt-Out Programme

92. NHS Digital is currently developing a national programme which will go live on 25 May 2018, pursuant to which all patients will be able to log their preferences as to sharing of their personal information. All health and care organisations will be required to uphold patient choices, but only from March 2020. In the meantime, you should make JAG CHANA LIMITED aware directly of any uses of your data to which you object.

Updates to this Privacy Notice

93. JAG CHANA LIMITED may update this Privacy Notice from time to time to ensure that it remains accurate. In the event that these changes result in any material difference to the manner in which JAG CHANA LIMITED process your personal data then JAG CHANA LIMITED will provide you with an updated copy of the Policy.

94. This Privacy Notice was last updated on 23 May 2018.